Terms of Service — TAMI Guide App

The TAMI Guide App (the "App") is provided by Lighthouse Tech SA ("we", "us", the "Company").

• Registered office: Via Maestri Comacini 10C, 6834 Morbio Inferiore, Canton of Ticino, Switzerland
• Commercial register no. / VAT no.: CHE-417.550.044
• Email: info@lighthousetech.ch
• Representative in the European Union (Article 27 GDPR): Complico Consulting GmbH, Bahnhofstr. 12, 63549 Ronneburg, Germany
• Data protection contact: nathan.deutsch@lighthousetech.ch

TAMI (the "Device") is an assistive mobility eyewear device designed and engineered to assist people who are blind or visually impaired. It aims to enhance users’ confidence, spatial awareness and mobility by helping to avoid obstacles above the waist, an area unprotected by the white cane. TAMI senses the presence of obstacles using 60GHz radar technology, enclosed in the temples of the eyewear frame and oriented slightly outward and downward to scan the area ahead, with a horizontal field of view of approximately 120 degrees and a vertical field of view of 60 degrees. Information is relayed to the user through vibrotactile feedback (gentle vibration pulses, from a haptic motor at the temple tip above the ear) indicating the location and proximity of potential hazards. The lenses provided with the Device are interchangeable.

The Device is a standalone obstacle detection device: it does not require an internet connection or a smartphone to work, and it is designed to complement, not replace, a white cane or other mobility aids. The App is an optional accessory, available for Android or iOS; it is not necessary for normal use of the Device, but it is recommended to update firmware and to customise settings.

The App lets you:

• connect to and manage your TAMI Device via Bluetooth
• change the Device’s settings
• install firmware updates for the Device
• see the Device’s status and run diagnostics
• receive service notifications about updates and your Device
• access documentation and support

The App is free. There are no paid features, purchases or subscriptions.

The Device is designed so that its core functions, including obstacle detection, work on the Device itself and do not need the App, an account or an internet connection. You need the App only to change settings, install updates and get support.

We may modify individual App features, or add or withdraw them, where we have a valid reason, such as changes in the law, security, technical developments or improvements to the service. The App will continue to let you set up, configure and update your TAMI Device. If a change significantly and negatively affects how you can use the App, we will inform you in advance by a durable means, and you may end these Terms free of charge (see Section 14).

You accept these Terms by selecting "I accept" (or an equally clear action) when you first set up the App. We keep a record that you have accepted these Terms.

By accepting, you confirm that you have had the chance to read these Terms and our Data Protection Notice, and that you have the legal capacity to enter into this agreement.

If you do not accept these Terms, you may not use the App. This does not affect your use of the TAMI Device itself under its own instructions and your purchase contract.

The App is intended for users aged 16 and over.

By creating an Account, you confirm that you are aged 16 or over, or, if you are under 16, that a parent or legal guardian has consented to your use of the App and to the creation of your Account on your behalf, as described in our Data Protection Notice.

Parents and guardians who allow a minor to use the App accept these Terms on the minor’s behalf, are responsible for the minor’s use of the App, and should supervise the set-up and use of the Device, especially at the beginning.

You agree to use the App only for lawful purposes, only with genuine TAMI Devices, and not to:

• try to access parts of the Service you are not authorised to use, or other users’ accounts
• interfere with the operation of the App or its servers, or use automated systems to access the Service
• use the App to spread malware or other harmful code
• use the App for commercial purposes we have not authorised
• remove copyright or other proprietary notices
• decompile, disassemble, reverse engineer, modify or create derivative works from the App, except to the extent that mandatory law gives you the right to do so (in particular where necessary to achieve interoperability)
• install unofficial firmware on a TAMI Device; because the Device is a safety product, unofficial firmware can put you at risk

The App, its software, design, trademarks, documentation and content belong to Lighthouse Tech SA or its licensors and are protected by intellectual-property laws.

We grant you a personal, non-exclusive, non-transferable licence, free of charge, to download, install and use the App on your own devices, for personal, non-commercial purposes, together with your TAMI Device and in accordance with these Terms. This licence lasts for as long as you use the App under these Terms. Rights that mandatory law gives you (see Section 6) are not affected.

If you breach these Terms or use the App unlawfully, you are responsible to us for the loss we suffer as a reasonably foreseeable result.

We send service communications that are necessary to provide the App and support your Device, such as security and firmware notices, by push notification (if enabled), by email to your registered address, or in the App.

We send marketing communications, including newsletters, only if you have given separate, optional consent. That consent is never a condition of using the App or the Device, and you can withdraw it at any time in the App settings or via the unsubscribe link in any message.

The App uses Google Firebase (authentication, data storage and notifications) and, if you choose it, Google Sign-In. Google and Firebase process personal data on our behalf as our processors under a data processing agreement; for Google Sign-In, Google acts as an independent controller for the authentication it performs.

Where your data is transferred outside Switzerland or the EEA, in particular to the United States, we rely on the EU-U.S. and Swiss-U.S. Data Privacy Framework where the provider is certified, with the EU Standard Contractual Clauses (with the Swiss amendments) as a fallback. Full details, including your rights and how to exercise them, are in our Data Protection Notice.

We may suspend your access to the Service for breach of these Terms, suspicious or fraudulent activity, a request from a competent authority, or system maintenance. We may terminate your access for serious or repeated breach, for fraudulent use, or at your request.

We will give you our reasons and, where reasonable, advance notice and an opportunity to put things right, unless the law or security requires us to act immediately. Suspension or termination does not affect rights you have already acquired, and you may request a copy of your data before your Account is deleted. Ending your access to the App does not disable your Device’s standalone functions.

We may change these Terms where there is a valid reason, such as changes in the law, security requirements, or new or changed features. For material changes:

• we will notify you in advance by a durable means, such as email or a prominent in-app notice, with reasonable notice before the change takes effect
• if you do not accept a material change, you may end these Terms and stop using the App before the change takes effect, and you may delete your Account
• changes are not retroactive
• each version of these Terms has a version number and an effective date

If something goes wrong, please contact us first at info@lighthousetech.ch. We aim to acknowledge your complaint within 72 hours and to resolve it directly with you.

These Terms are governed by Swiss law. If you are a consumer, this choice does not deprive you of the protection of provisions that cannot be derogated from by agreement under the law of the country where you live.

If we cannot resolve a dispute amicably, you may bring proceedings before the courts of your place of domicile or the courts of our registered seat, and we may bring proceedings against you only before the courts of your place of domicile, in each case as required by applicable mandatory law (including the Lugano Convention).

These Terms form the entire agreement between you and us about the App. Our Data Protection Notice explains, as a separate information notice, how we handle your personal data; it does not form part of these Terms. Nothing in these Terms limits any right you have as a consumer that cannot be limited under mandatory law, including in respect of statements we made to you before you accepted these Terms.

If a provision of these Terms is invalid or unfair, it will be replaced by the closest lawful provision or removed; the rest of the Terms remains in force.

If we do not enforce a right, we do not waive it. You may not transfer your rights under these Terms without our written consent; we may transfer ours, but never in a way that reduces your rights.

These Terms are available in Danish, Dutch, English, Finnish, French, German, Italian, Norwegian (Bokmål), Portuguese and Swedish. All versions have the same meaning; in case of doubt, the English version prevails.

Acceptance: by selecting "I accept", you confirm that you have read, understood and accepted these Terms of Service and that you acknowledge the Data Protection Notice.