Support
Support
Manuals, guides, and answers to the most common questions about TAMI® and the Tami Guide app.
Manuals
TAMI® User Guide
The device manual: product description, operation, safety, warranty and compliance.
Tami Guide App Manual
The companion app manual (iOS/Android): installation, connecting, settings and firmware updates.
Frequently asked questions
Does TAMI® replace the white cane or guide dog?
No. TAMI® is a complementary aid that detects obstacles above waist height, where a white cane can't reach — it is not meant to replace traditional mobility aids, which remain necessary to detect steps, stairs, or drops.
Is there an app? Is it needed to use TAMI®?
Yes, there is a companion app, "Tami Guide" (iOS and Android), but it isn't required: TAMI® works on its own for basic use. The app is recommended to customize vibration intensity, detection range, and to install firmware updates — see the app guide above.
How do I find the right model for me?
TAMI® comes in different sizes and styles. Use the configurator to choose from 2 frame sizes, 4 frame colors, and 4 lens options that match your personal needs and preferences.
How do I charge TAMI®?
With the included magnetic charging cable. A full charge takes about 4–5 hours.
How long does the battery last?
Up to 5 hours of continuous use on a full charge.
What warranty does TAMI® come with?
The warranty period starts from the invoice date and remains valid for 2 years within the European Union and the European Economic Area, unless otherwise specified in writing. It covers material and workmanship defects under normal use, for the original purchaser.
How do I return TAMI®?
You have 30 days from delivery to return TAMI®. Email info@lighthousetech.ch to start a return — return shipping is on us.
Do you ship all over the world?
Yes, we ship worldwide.
Where do I find a list of distributors?
Choose your country on the Buy page: if there's an official distributor there, you'll be directed to them; otherwise you can order directly from us.
How do I ask for assistance or report a bug?
Email info@lighthousetech.ch or use the form on the Contact page: we reply within 24 business hours (Mon–Fri, 9:00–18:00 CET).